Device lifecycle management

    You run your team. Firstbase runs the device lifecycle.

    Firstbase is the single IT asset management platform for globally distributed teams. It plugs into the HRIS, MDM, and ITSM tools that already power your business, automates the physical operations behind it, and ensures the right person has the right equipment at the right time, wherever they are in the world.

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    Our customers

    Trusted by IT leaders at the world's most innovative companies

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    Superhuman IT leader on how Firstbase helps scale across multiple locations
    The Firstbase difference

    Firstbase unifies SaaS automation with a global physical operations engine.

    That means fewer hours spent coordinating logistics, fewer devices lost to incomplete offboarding, and a full audit trail from procurement to disposal in one platform.

    Traditional

    • 70% average

      Device retrieval rate

    • 30% ghost assets

      Draining your hardware budget

    • Up to $35M

      In compliance risk exposure

    • 0% ITAD recovery

      From retired hardware

    • Weeks of setup

      Manual integration required

    Firstbase

    • 97%+

      Device retrieval rate

    • 0% ghost assets

      With real-time tracking

    • NIST + SOC 2

      Compliance built in, audit-ready

    • 4x/year

      Resale credits paid quarterly

    • 30-minute setup

      Fully integrated in 2 weeks

    Solution

    For fast-growing teams of 50 to 15,000, across the globe.

    A single platform to equip your team globally with laptops, monitors, keyboard, and more.

    Total visibility, zero guesswork.

    One dashboard.Every asset.Every country.

    Stop asking "where's that laptop?" and start knowing, instantly. See every device across India, the UK, the US, and 150+ countries in a single view. Know who has what, when it was assigned, and where it's headed next in real time.

    Firstbase dashboard showing orders, asset management and people assignments
    Why companies love us

    The reasons to choose Firstbase are obvious

    Industry-leading service and worldwide coverage provide peace of mind for any global team.

    Sample savings

    $100,000
    Saved in annual shipping costs
    5,000 hrs
    Saved per year in labor, per 1,000 employees
    99%
    Customer satisfaction
    Key capabilities

    Wherever your people are, Firstbase handles it.

    One platform across procurement, deployment, tracking, repairs, retrieval, and redeployment.

    Stage 1·Procure

    Source hardware your way

    Use Firstbase's vendor network, lease through us, or supply your own devices. OEM-neutral and globally compliant. We ingest legacy fleets too.

    Procure view of the Firstbase platform
    Integrations

    Plug Firstbase into your existing systems

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    Browse all integrations
    Global coverage

    Equip your team in 150+ countries

    Ensure everyone on your team has access to the technology and supercharge their productivity

    Dotted world map showing Firstbase delivery coverage
    97% device recovery
    Ship anywhere in 2–5 days
    Real-time visibility
    Testimonials

    See what customers say about Firstbase

    "Now that I only have one procurement specialist who's managing all of our equipment across the globe – which is, in essence, around 4000 laptops – it's very difficult for us to maintain the same level of success without having a managed partner like Firstbase helping us facilitate that."
    Thomas Olsen
    Thomas Olsen
    Manager, IT Program Management, New Relic
    Read the case study
    FAQs

    Common questions from teams evaluating Firstbase

    Firstbase works alongside your MDM, not instead of it. We handle the physical lifecycle—procurement, shipping, retrieval, and reuse—that MDM doesn't touch.

    Most teams do. Our customers save an average of 700+ admin hours per year by switching from spreadsheets to automated workflows.

    That's exactly who we're built for. Customers have saved the equivalent of 2 FTE costs while reducing equipment stock levels by 30%.

    Firstbase supports 150+ countries. Global rollout, 100% regional coverage—no gaps.

    No. Firstbase supports flexible procurement. You can buy through Firstbase, lease equipment, or send in the devices you already own. Firstbase can ingest legacy fleets, tag them, track them, store them, ship them, retrieve them, wipe them, and redeploy them through the same lifecycle workflow.

    Yes. Firstbase is built to work with your current systems, including MDM, HRIS, ITSM, and SSO tools. Your MDM still handles enrollment, policies, apps, and remote wipe. Firstbase connects the physical workflow around it, so HRIS triggers can start onboarding and offboarding, while device status stays tied to the employee and asset record.

    No. Firstbase works with your current MDM, so you can keep using Jamf, Kandji, Intune, Mosyle, JumpCloud, or another tool you already trust. Your MDM keeps handling enrollment, policies, apps, and remote wipe. Firstbase handles the physical lifecycle around it: procurement, storage, shipping, retrieval, certified wiping, and redeployment. For new devices, Firstbase can support zero-touch setup before shipping. For existing fleets, re-enrollment is only needed if you decide to change how those devices are managed.

    Yes. Firstbase is built for lean teams that do not want device logistics dumped on IT, People Ops, or a founder. Your team can trigger device workflows without managing couriers, customs, storage, return labels, repairs, or inventory spreadsheets. Firstbase handles the operational work, while your MDM handles the software layer.

    Yes. Firstbase helps companies recover, refurbish, store, and redeploy returned devices instead of replacing hardware after every offboarding. Teams reduce lost asset costs by 30% and maintain 30% leaner inventory levels through structured recovery and redeployment workflows.

    Firstbase works with multiple MDM platforms, including Jamf, Kandji (now Iru), Microsoft Intune, and JumpCloud. Devices can be shipped pre-registered through Apple Business or Windows Autopilot, so policies apply automatically on first boot.

    Your savings vary by team size, geography, and sourcing complexity. Organizations that outsource procurement typically reduce administrative workload, minimize asset loss, and eliminate hidden logistics costs tied to vendor coordination, duties, and storage.

    Firstbase maintains 99%+ delivery success against timelines and consistently achieves 97% retrieval success through automated return workflows and courier coordination, ensuring lifecycle accountability across regions.

    Firstbase integrates with MDM, IAM, and HRIS systems to trigger automated provisioning workflows. Devices arrive pre-configured with the right access and policies, enabling Day-1 readiness without manual staging.

    No. Firstbase operates regional fulfillment hubs across 150+ countries, handling procurement, warehousing, and shipping logistics. This removes the need for on-site storage while maintaining consistent delivery timelines.

    Firstbase charges a single subscription per active seat. That subscription covers the full device lifecycle: procurement, regional warehousing, customs clearance, delivery, retrieval, and ITAD, so you're not paying separate vendors for each step. Most teams justify the subscription by reducing logistics labor, cutting ad-hoc shipping and duties, and redeploying retrieved devices instead of rebuying.

    Firstbase applies enterprise-grade security controls across the device lifecycle. The platform is SOC 2 and NIST compliant, with comprehensive audit trails, encrypted data handling, and automated lifecycle tracking. Remote lock and wipe capabilities enable immediate response to security events, while secure retrieval and ITAD workflows ensure devices remain protected from deployment through retirement.

    No. A VAR helps you buy hardware and software at competitive prices, negotiate licensing terms, and process orders. A device lifecycle platform handles what happens to the device after it's purchased: imaging, deployment to an employee's home, real-time tracking, break-fix, retrieval on offboarding, certified wipe, and redeployment. You can keep buying through SHI or CDW and route those devices through Firstbase for the operational side.
    Get started

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    Firstbase today

    Remote and hybrid work aren't going anywhere. It's our mission to make it easier to manage the assets your distributed team needs—from onboarding through offboarding and every repair, replacement, and upgrade in between.

    Fill out the form and a member from our team will reach out by phone!

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