How much operational support do we actually get after we sign?

Every Firstbase customer works with a dedicated Customer Success Manager who owns onboarding, workflow setup, and ongoing optimization. You also get access to a dedicated buyer who manages procurement pricing and availability. Device operations run under 99% SLAs, so finance isn’t chasing escalations or exceptions.

Which assets generate resale credits versus just disposal records?

Laptops, phones, and tablets qualify for resale credits when remarketed and receive a Certificate of Destruction. Monitors and accessories are responsibly recycled with e-waste certificates, but do not generate resale credits or CODs.

When do resale credits or Certificates of Destruction hit our books?

Certificates of Destruction typically take 60-90 days, depending on device condition and region. If a device powers on and isn’t locked, in-house data erasure can speed up the process. Resale credits are issued quarterly and may take an additional 90 days after processing.

How is Firstbase different from vendors that charge for asset disposal?

Traditional ITAD providers charge fees to dispose of retired hardware. Firstbase helps recover value from eligible devices and returns that value as resale credits applied to future IT spend. It’s a managed, audit-ready process that reduces net disposal costs rather than adding to them.

Does your data destruction process meet audit and security requirements?

Yes. Data destruction meets or exceeds NIST 800-88 standards across regions. Certified tools such as BitRaser or Securaze are used depending on location, and a Certificate of Destruction is provided for every processed device.

Recover IT asset value

Forecast, control, and recover value with Firstbase for finance teams

IT operations don’t fail because teams go remote.

One global vendor for every device, from onboarding to resale. Firstbase helps finance teams recover value, reduce write-offs, and keep hardware costs aligned with headcount.

Firstbase shipment notices dashboard showing global filters, purchase orders and device specifications

IT teams managing devices across the full employee lifecycle

Automate e-waste compliance across all operating regions

Manage global device disposal through a single, centralized workflow. Firstbase coordinates certified e-waste handling and tracks compliance at the asset level, so finance teams can stay audit-ready without regional follow-ups or manual documentation.

Coverage across 200+ regulatory jurisdictions
Asset-level disposal records for audit and reporting

Explore Asset Recovery and Compliance

Convert disposed assets into quarterly budget credits

Turn eligible retired devices into structured financial returns. Firstbase remarkets qualified assets and issues resale credits on a predictable schedule, helping finance teams offset future IT costs instead of absorbing full write-offs.

Quarterly resale credits from remarketed devices
Per-asset recovery value reporting

Explore Asset Lifecycle Management

Increase asset reuse and reduce replacement spend

Extend the value of returned devices through automated retrieval, grading, and re-inventory. Firstbase makes reusable hardware available again without additional IT effort, so fewer net-new purchases are required.

1.5× more laptops retrieved for reuse
Automated returns with no IT handling

Explore Asset Disposition

Control hardware spend with a virtual IT closet

Centralize employee hardware requests through approved catalogs and role-based access. Firstbase enables self-service ordering while keeping finance in control of pricing, vendors, and asset records.

100% self-service ordering from approved catalogs
Role-based hardware access for spend control

Explore Virtual IT Closet

The financial challenges that surface as teams go global

As teams scale across regions, IT assets quietly turn into financial blind spots. What begins as operational friction later becomes lost value, unplanned expense, and audit exposure.

What it means for Finance

Devices disappear across borders

Laptops get stuck in customs, left with former employees, or written off before recovery is even attempted. Once devices fall out of circulation, their resale value goes unrealized, often $200K-$1.2M annually for mid-market companies.

Firstbase gives finance a single source of truth for hardware spend, asset value, and disposal compliance across every region.

Who pays the price for equipment overspend?

CFO

You’re defending overspend, lost devices, and delayed onboarding without a single system that shows what was ordered, where it is, or who owns it.

Finance Manager

You’re following up on Amazon orders, chasing IT tickets, updating spreadsheets, and answering “Has the laptop shipped yet?” instead of improving HR operations.

Procurement Manager

Your hires and exits trigger correctly in the HRIS, but equipment actions lag behind. And that creates gaps, duplicate work, and process breakdowns you’re expected to fix.

Connect asset data with the systems finance trusts

Firstbase fits into your existing IT and identity stack

Check Compatibility

How finance teams regain control over global IT assets

Global workforce supported by a 2-person IT team

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The Challenge: Regional logistics, VAT handling, and break/fix processes threatened to push equipment management costs higher as the workforce diversified geographically.
The Result: Firstbase absorbed procurement, logistics, replacements, and asset movement across regions, allowing Earnest to support a global team with just two IT staff, reducing internal overhead while keeping asset spend controlled and auditable.

4,000 laptops managed globally by one procurement specialist

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The Challenge: As New Relic scaled globally, IT headcount shrank. Managing procurement, provisioning, retrievals, and disposal across regions became unsustainable without introducing financial and compliance risk.
The Result: With Firstbase, one procurement specialist now manages ~4,000 laptops globally, without service degradation or loss of control.

200+ ad-hoc equipment orders processed in one month

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The Challenge: Benefex needed to support nearly 600 globally distributed employees while controlling ad-hoc equipment spend and eliminating manual request handling.
The Result: Using the Firstbase Virtual IT Closet, Benefex processed 200+ employee equipment orders in the first month, with direct IT billing and approval controls in place.

4.5/54.5/5from 30+ customers.

What Our Customers Are Saying.....

Global scale without adding IT headcount

“We went from manual handoffs to automated onboarding faster than expected. The HRIS integration was up quickly, setup took minutes, and new hires now trigger equipment automatically without errors or follow-ups.”