Self-Service That Cuts Ticket Queues By 60%
No manual approvals. No shipping chaos. Let employees order, track, and swap IT assets on their own, tailored to their roles. Firstbase's IT self-service portal integrates with your full stack — asset inventory, MDM, shipping, and refresh cycles. Cut IT tickets by 60% and save 10–15 IT hours every week.
Trusted by leading companies
WeWorkAbnormal SecurityFor growing teams of 50 and global teams of 15,000
Day-one ready, zero IT bottlenecks
New hires pick their laptops, monitors, and chairs via the portal. Gear arrives on time, fully configured. 82% faster onboarding vs. manual workflows.
Curated role-based IT catalogs
Designers get their MacBooks. Developers get their keyboards. Everyone gets real-time delivery updates. 10+ hours saved weekly via automation.
Live inventory, lean ops
Syncs with hiring plans and flags stockouts before they happen. No hoarding, no clutter. Cut excess hardware ordering by up to 30%.
The Firstbase edge
When your team goes global, your IT closet can't stay stuck in one office or timezone. Firstbase's Virtual IT Closet keeps things lean, clean, and completely in your control.
Join Us Nowin our delivery radius
(yes, even the tricky ones)
shipped last year
(that's 142+ laptops finding homes daily)
delivery anywhere
(“sometime next month” isn't an SLA)
in shipping, 5K+ hours in labour
(legally, of course)
Your ROI Gain With Firstbase
See how much you may be able to save annually with Firstbase. Use our ROI calculator to get an estimation.
Calculate NowMetric
Key performance areas impacting IT procurement speed, cost, and compliance
Before Firstbase
Traditional methods with delays, high costs, and limited control or visibility
After Firstbase
Optimized workflow with faster delivery, lower risk, and predictable global pricing
Source: ROI calculator based on 3× hiring growth and 200k global orders per year.
IT Service Management That Cuts Tickets, Not Your Capacity
Control stock, budget, and security from one dashboard.
60% of IT Tickets Are “Where's My Charger?”
Now they're self-service. Employees handle replacements, swaps, and upgrades on their own. Before calling IT, MDM integration surfaces asset status and device encryption directly to end-users.
- Live inventory dashboards
- Smart thresholds trigger restocks only when needed
- Say goodbye to shadow IT and expense policy loopholes
Save 10–15 hours/week By Ending Manual Approvals
One-time setup. Zero daily triage. Configure workflows, budgets, and approvers once. Orders auto-route and ship from regional hubs.
- Rules-based approvals with spend thresholds
- 75% of workflows fully automated
- 99% SLA-backed shipping, globally
Cut Refresh Costs By $3.6K Per Employee
No more scrambles. Just planned upgrades. Automated refresh planning replaces outdated technology, panic-purchasing, and last-minute FedEx runs.
- Refresh timelines synced to asset lifecycle
- Device health tracked via MDM integration
- Employees get replacements before they even complain
Get New Hires Productive On Day One — Not Week Three
The laptop shows up before the welcome email. Employees select their gear during onboarding. Everything is auto-shipped and tracked.
- Onboarding kicks off at the offer letter stage
- Gear arrives pre-configured, zero-touch
- Real-time notifications and fast deliveries
What our customers are saying
80% hands-on to 90% hands-free
“Before, I spent 80% of my time just managing equipment. Now, it's maybe 10%, and it's all through Firstbase. It went from fully hands-on to completely hands-off and automated.”
Amesha Mehta
IT Systems Administrator, Brightwheel
Complete equipment control with 99% SLAs — Minus the compliance overhead
Tired of email tags for every mouse and monitor request?
Self-service portal plugs directly into Firstbase asset data. Your IT team doesn't have to drown in high-volume, low-value tickets anymore.
Save IT Staff TimeEmployees keep ordering “backup” equipment they don't need?
Real-time inventory dashboard shows exactly what's in stock. Smart reorder thresholds prevent stockouts.
Check Smart Asset ManagementYour IT help desk SLAs tank because of routine requests?
SLA-backed delivery and provisioning means consistent timelines you can actually promise.
Explore Seamless OnboardingLosing sleep over shadow IT and security gaps?
We're SOC2 and NIST compliant with complete audit trails. Manage both Firstbase and legacy equipment as one unified fleet.
Review Platform SecurityFrequently Asked Questions
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Firstbase today
Remote and hybrid work aren't going anywhere. It's our mission to make it easier to manage the assets your distributed team needs—from onboarding through offboarding and every repair, replacement, and upgrade in between.
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