How does Firstbase pricing compare to other asset management?

Compared to manual asset management, Firstbase reduces long-term costs by automating operations, lowering overhead, and minimizing asset loss. Pricing is transparent, with no surprise duties, VAT fees, or shipping charges that often inflate traditional procurement budgets.

How secure is Firstbase?

Security is built into how Firstbase operates. Every device is deployed, managed, and retrieved under enterprise-grade security controls throughout its lifecycle. Firstbase follows SOC 2 and NIST standards, maintains full audit trails, uses encrypted data handling, and supports remote lock and wipe to respond quickly to security incidents.

How is Firstbase different from ITSM or RMM tools?

ITSM and RMM tools manage tickets and endpoints. Firstbase manages the physical operations layer — procurement, shipping, retrieval, storage, and disposal — that those tools don’t cover.

Can Firstbase integrate with our existing IT stack?

Yes. Firstbase integrates with HRIS, IdP, MDM, and ITSM tools, so employee changes automatically trigger asset workflows without manual intervention.

What happens to visibility if logistics are outsourced?

You gain more control, not less. All assets are tracked centrally with real-time status, history, and compliance documentation, while Firstbase handles execution.

How fast are global deliveries and retrievals?

Firstbase operates regional warehouses with SLA-backed timelines. Most major markets see delivery or retrieval in 2–7 days, with full end-to-end tracking.

Built for global, changing workforces

IT Operations Management for Distributed Teams

IT operations don’t fail because teams go remote.

They fail because no one owns the physical lifecycle behind every employee change. Firstbase gives IT teams control over onboarding, offboarding, and assets, globally and at scale.

Firstbase IT ordering experience showing IT Closet selections, order confirmation and orders and returns

IT teams managing devices across the full employee lifecycle

$The Math Company$

Standardize global device procurement

Source, configure, and ship IT equipment from regional warehouses with SLA-backed delivery. Devices arrive ready for Day 1 across 150+ countries, without customs surprises or vendor sprawl.

5–7 day global delivery
97–98% on-time delivery

Explore IT Procurement

Automate joiner–mover–leaver workflows

Watch employee changes in HRIS or IdP automatically trigger device deployment, recovery, or replacement. No manual tickets, no handoffs, no missed steps during onboarding or exits.

MDM-provisioned & policy-ready
SSO-enrolled on first login

See User Provisioning Software

Offload routine hardware requests

Let employees request, track, and swap devices through a self-service portal tied to inventory, shipping, and refresh cycles. IT stays in control while ticket volume drops.

Cut ticket queues up to 60%
Save 10–15 IT hours per week

View IT Self-Service Portal

Track every asset from deploy to dispose

Maintain real-time visibility into every device by serial number, owner, location, and lifecycle stage. Recover missing hardware, reduce write-offs, and stay audit-ready worldwide.

97% asset retrieval rate
Audit logs generated automatically (SOC 2 / NIST aligned)

Explore IT Asset Management

Why IT operations break at a global scale

Running IT across regions, time zones, and employment models introduces operational work that most systems don’t cover. These challenges show up first in hardware, logistics, and accountability.

Where it shows up

Onboarding doesn’t scale across regions

New hires wait days (or weeks) for devices. Local vendors vary, customs slow things down, and IT ends up firefighting instead of planning.

Firstbase owns the physical layer behind every employee change, so IT stops coordinating and starts operating.

Who pays the price for IT overspend?

Head of IT / Director of IT

You’re answering for overspend and audit risk without a single system that shows where devices are, who owns them, or why costs keep climbing.

IT Operations Manager

Your week disappears into coordination work that doesn’t move infrastructure forward, but still has to get done.

IT Manager

You’re stuck firefighting hardware issues instead of improving systems, security, or reliability.

You don’t need to change how IT works to make this work

Firstbase fits into your existing IT and identity stack.

Check Compatibility

How IT teams regain control at scale

Cresta

Saved 270+ IT hours while scaling from 160 to 300 employees

Read full case study

The Challenge: A lean IT team was supporting rapid global growth across multiple countries, spending hours every day on shipping, recoveries, and device prep.
The Result: Firstbase automated onboarding, offboarding, and inventory across regions, freeing IT to focus on security and strategic initiatives even as headcount nearly doubled.

4.5/54.5/5from 30+ customers.

What Our Customers Are Saying.....

Global onboarding and offboarding, done in clicks

“As our team scaled globally, IT started to feel unmanageable. Shipping laptops across countries used to take weeks. With Firstbase, new hires now receive devices in about 5–7 days, onboarding and offboarding take minutes, and we always know where our devices are.”

Allie WinklemanDirector of Learning and Development, Thrive Global

Security

Security and compliance built into every device movement

Distributed IT only works when security keeps up. Firstbase builds compliance into how devices are deployed, tracked, and retired.

Frequently Asked Questions

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Remote and hybrid work aren't going anywhere. It's our mission to make it easier to manage the assets your distributed team needs—from onboarding through offboarding and every repair, replacement, and upgrade in between.

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IT Operations Management for Distributed Teams