Will this replace our ServiceNow or Jira setup, or add more tools for HR to manage?

No. Firstbase works alongside your existing ITSM tools. ServiceNow or Jira continue to handle tickets and software issues, while Firstbase manages the physical side: ordering, shipping, repairs, and returns. For HR, this means fewer handoffs and no extra systems to monitor.

How reliable is delivery for new hires, especially across regions?

Firstbase consistently meets delivery timelines, with over 99% on-time device delivery. For offboarding, device retrieval success sits at 97%. HR teams don’t need to chase updates or explain delays; equipment arrives when it’s supposed to.

Do we need to store laptops or manage inventory ourselves?

No. Firstbase operates regional fulfillment hubs across 150+ countries, so HR doesn’t need on-site storage or local vendors. Procurement, warehousing, and shipping are handled end-to-end, even when regions experience delays or sourcing issues.

What happens to devices when an employee leaves?

Firstbase automates secure device retrieval as part of offboarding. Assets are recovered on time, data is protected, and the process stays brand-positive for departing employees. HR keeps visibility without manually coordinating returns.

How does Firstbase handle security and compliance?

Security is built into every stage of the equipment lifecycle. Devices are deployed, tracked, and retired under SOC 2 and NIST 800-88 standards, meeting enterprise compliance requirements without HR having to manage policy details.

Every employee ready on Day 1

The best HR equipment management platform

IT operations don’t fail because teams go remote.

Firstbase turns every hire, exit, and role change in your HRIS into automatic equipment action. Devices arrive on time. Get recovered on exit. Tracked end-to-end. Across countries, teams, and time zones without chasing IT.

Firstbase People directory showing employee device access, packages, status and BambooHR sync

IT teams managing devices across the full employee lifecycle

Equip new hires automatically from your HRIS

Trigger equipment the moment a hire is created, without tickets, manual ordering, or follow-ups. Firstbase syncs directly with your HRIS and identity stack, so laptops are provisioned, configured, and shipped before Day 1.

Zero manual ordering after hire creation
Day-1 readiness without HR–IT coordination

Explore Zero-Touch Deployment

Eliminate ghost assets with live equipment visibility

Keep a live chain of custody for every device across onboarding, swaps, repairs, and returns, so HR always knows what’s out, where it is, and who’s responsible. Automated audit logs for every transfer, repair, or recovery.

1.8× better asset visibility, resulting in fewer ghost assets
Clear visibility into PII- and PCI-exposed assets across locations

Explore Mobile Device Management

Stay compliant with global e-waste and secure offboarding

Regulations change by country, and missed steps create real financial and security risks. Firstbase handles certified recovery, data-secure disposal, and compliant recycling across regions, so HR doesn’t have to interpret local laws or chase vendors after exits.

Coverage across 200+ jurisdictions with certified e-waste partners
97%+ device retrieval rate in tier-one countries, over 90% globally

Explore Secure Asset Recovery

Ship fast globally without blowing the budget

Global hiring breaks when procurement slows down or costs spiral. Firstbase centralizes sourcing, warehousing, and cross-border logistics so HR can support global growth without negotiating vendors, managing customs, or guessing delivery timelines.

150+ countries supported with centralized global logistics
2–5 day average delivery, with 70K+ devices shipped last year

Explore Global Equipment Procurement

The challenges HR teams face as companies scale globally

Hiring across regions sounds straightforward until equipment enters the picture. These problems don’t show up in your HRIS, but they hit onboarding, offboarding, and credibility fast.

Where it shows up

Manual purchases break standardization

HR teams resort to Amazon links, expense claims, and local vendors just to get laptops out the door. There’s no consistency, no tracking, and no clean audit trail.

Firstbase turns every hire, exit, and role change in your HRIS into automatic equipment action.

Who pays the price for equipment overspend?

Head of People / Director of People Ops

You’re defending overspend, lost devices, and delayed onboarding without a single system that shows what was ordered, where it is, or who owns it.

HR Operations Manager

You’re following up on Amazon orders, chasing IT tickets, updating spreadsheets, and answering “Has the laptop shipped yet?” instead of improving HR operations.

HRIS Manager / Global People Partner

Your hires and exits trigger correctly in the HRIS, but equipment actions lag behind. And that creates gaps, duplicate work, and process breakdowns you’re expected to fix.

Works with the systems HR already use

Firstbase fits into your existing IT and identity stack

Check Compatibility

How HR teams scale equipment globally with Firstbase

Multi-region onboarding standardized across North America, EMEA, and APAC

Read full case study

The Challenge: HR teams struggled to equip hires across the US, EU, UK, Canada, and Australia. Start dates slipped because device ordering, shipping, and tracking lived in spreadsheets and local processes.
The Result: Firstbase connected HR lifecycle events directly to device provisioning. New hires automatically received equipment selection emails, and offboarding triggered retrieval without HR follow-ups.

200+ employee equipment orders in the first month

Read full case study

The Challenge: HR needed to support global onboarding while avoiding fragmented purchasing, reimbursement claims, and inconsistent employee experiences.
The Result: Firstbase replaced local buying with a global catalog and automated fulfillment tied to HR systems, and enabled self-service equipment ordering. Employees placed 200+ orders in the first month, reducing the need for HR and service desk coordination.

4.5/54.5/5from 30+ customers.

What Our Customers Are Saying.....

Onboarding automation live in under 2 weeks

“We went from manual handoffs to automated onboarding faster than expected. The HRIS integration was up quickly, setup took minutes, and new hires now trigger equipment automatically without errors or follow-ups.”