Mobile Device Management

    MDM Solutions That Go Beyond Software

    Eliminate the biggest pain point of MDMs: devices that never get enrolled.

    With Firstbase, every laptop, tablet, or phone ships pre-registered in Apple Business Manager or Windows Autopilot and tied to Jamf, Kandji, Intune, or JumpCloud. So, your security policies go live before the device leaves the box.

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    Firstbase MDM dashboard showing enrolled devices across Apple Business Manager and Windows Autopilot
    Our customers

    Trusted by IT leaders at the world's most innovative companies

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    Superhuman logo
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    Superhuman IT leader on how Firstbase helps scale across multiple locations

    For Growing teams of 50 and Global teams of 15,000

    Day-one productivity in 2-3 days

    Know exactly where every device is, even when powered off or disconnected.

    Audit-ready proof in minutes

    Certified NIST 800-88 wipes and chain-of-custody records in under three minutes, giving SOC 2, ISO27001, and GDPR compliance without manual prep.

    90%+ retrieval, 1.5× more reuse

    Automated return kits and courier pickups deliver industry-leading recovery rates, backed by 99% fulfillment success in 150+ countries.

    The Firstbase edge

    Firstbase is one of only ~200 Apple Authorized Resellers in the U.S. So our customers get guaranteed ABM enrollment, priority procurement, and direct Apple service backing. While competitors rely on third parties or manual imaging, we deliver enterprise-grade zero-touch provisioning straight from Apple’s ecosystem.

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    White glove
    support

    onshore team and dedicated success manager.

    (99%+ SLA-backed reliability)

    End to end
    infrastructure

    From imaging to repair to ITAD

    (Firstbase manages the full Apple hardware lifecycle)

    No vendor
    lock-in

    Unlike PCaaS or OEM-specific programs

    (buy, lease, or ship your own hardware)

    Dedicated
    configuration services

    Firstbase offers ppkg/.xml deployment

    (device config services in the U.S, and Hash ID extraction for non-ABM devices)

    Your ROI Gain With Firstbase

    See how much you may be able to save annually with Firstbase. Use our ROI calculator to get an estimation.

    Calculate Now

    Metric

    Key performance areas impacting IT procurement speed, cost, and compliance

    Before Firstbase

    30–40% of devices never retrieved after offboarding → costly write-offs

    After Firstbase

    97% retrieval rate with prepaid return kits and courier pickups

    Onboarding timelines
    1–2 weeks with manual imaging + shipping
    2–5 days, duty-paid, MDM-enrolled delivery
    Device retrieval rate
    50–60% industry average
    97%+ with return kits + courier pickups
    Hidden cost per employee
    $4,072 lost yearly to freight + failures
    Predictable flat spend with all-in per-seat pricing
    Offboarding savings
    $0 recovered, sunk hardware costs
    $125 saved per exit, $175k+ recouped annually
    IT ticket load
    60% of tickets are hardware/peripheral
    Self-service Virtual IT Closet

    Source: ROI calculator based on 3× hiring growth and 200k global orders per year.

    The Only Platform That Gives Flat Spend, Fewer Tickets, Better Visibility At Once

    Because losing money, time, and devices was never in the SLA.

    Predictable spend eliminating $4,072 hidden cost per employee

    Predictable spend eliminating $4,072 hidden cost per employee

    Finance leaders lose thousands yearly to freight surcharges, aging batteries, and failed logistics. Firstbase locks spend with flat per-seat pricing and transparent dashboards.

    • One invoice covers shipping, storage, provisioning, and returns
    • Pay-as-you-go or bulk pricing tied to headcount forecasts
    • Predictable cost models replace fragmented vendor bills
    60% fewer IT tickets with self-service

    60% fewer IT tickets with self-service

    Traditional IT closets create ticket floods for keyboards, docks, and chargers. Firstbase replaces them with a Virtual IT Closet that employees can access anytime.

    • Always-on catalog with IT-approved gear
    • Direct IT billing prevents shadow purchases
    • 200+ peripheral orders processed in month one, zero backlog
    1.8× better visibility = fewer ghost assets

    1.8× better visibility = fewer ghost assets

    Spreadsheets and legacy ITAM tools miss devices, creating ghost assets that auditors flag. Firstbase automates the chain-of-custody and live tracking.

    • Real-time location and status across active + legacy fleet
    • Automated logs for every transfer, repair, or return
    • PII, PCI data visibility across cloud and physical locations
    $175k+ recouped annually with zero-breach ITAD

    $175k+ recouped annually with zero-breach ITAD

    Disconnected MDM + ITAD flows lead to lost devices and sunk costs. Firstbase automates retrieval, secure wipes, and resale credits.

    • Pre-labeled return kits + courier pickups ensure 97%+ recovery
    • Automatic NIST 800-88 wipes with Certificates of Destruction for retired assets
    • Quarterly resale credits offset future procurement spend
    4.5/5from 30+ customers

    What our customers are saying

    Nearly 100% retrieval without lifting a finger

    “We got almost 100% of our stuff back! I didn't have to lift a finger. I can totally trust that you guys are doing that for us and doing your best to get our assets back.”

    Caitlin Nielson

    People Operations Manager, Verse

    Caitlin Nielson

    Your IT Burns 500 Hours on Imaging and Lockouts — Firstbase Gives Them Back

    Still imaging devices manually and chasing errors?

    Ship ABM/Autopilot pre-enrolled hardware so MDM policies apply before the box is opened.

    Explore Zero-Touch Deployment

    Struggling with shadow IT and policy drift across OSes?

    Control macOS, Windows, iOS, and Android policies from one unified cloud console.

    See IT Service Management

    Losing hours on lockouts and device recovery calls?

    Resolve incidents with one-click remote lock/wipe and 30-sec live agent support.

    Secure Device Recovery

    Worried audits or ESG reports will expose gaps?

    Generate SOC 2, GDPR, and CO₂ dashboards in real time, without spreadsheets.

    Review Compliance and Security

    Frequently Asked Questions

    Get started

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    Firstbase today

    Remote and hybrid work aren't going anywhere. It's our mission to make it easier to manage the assets your distributed team needs—from onboarding through offboarding and every repair, replacement, and upgrade in between.

    Fill out the form and a member from our team will reach out by phone!

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