IT Service Management

    IT Service Management That Thinks Ahead

    Firstbase unifies IT services across the full lifecycle with less manual work, more control, and solid ROI. Turn your fragmented IT tasks into automated workflows.

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    Firstbase IT service management dashboard showing tickets, assets, and workflows
    Our customers

    Trusted by IT leaders at the world's most innovative companies

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    Superhuman IT leader on how Firstbase helps scale across multiple locations

    For Growing teams of 50 and Global teams of 15,000

    Cloud-based IT closet for peripherals

    Replace ad-hoc ordering with always-on self-service access to Virtual IT closet.

    Policy-driven self-service at scale

    Set up role-based kits and catalogs. Employees can order, and IT can approve or upgrade devices — all in one click.

    Real-time visibility + white-glove support

    Track asset location and status in one portal. Always on support from our ops team across regions.

    Your ROI Gain With Firstbase

    Calculate Now

    Metric

    Key performance areas impacting IT procurement speed, cost, and compliance

    Before Firstbase

    Traditional methods with delays, high costs, and limited control or visibility

    After Firstbase

    Optimized workflow with faster delivery, lower risk, and predictable global pricing

    Device retrieval rate
    70% average industry retrieval rate
    97%+ retrieval rate with automated, trackable workflows
    Compliance Visibility
    Up to $35M compliance risk due to poor device tracking
    Audit-ready ITIL + SOC 2 workflows
    ITAD Credits
    0% value from retired hardware
    Quarterly resale credits
    Integrated workflows
    Manual HRIS/IT sync errors
    30-min setup, 2-week integration
    Value of assets
    30% IT budget wasted on ghost assets
    $67K+ recovered via automated retrievals

    Source: ROI calculator based on 3× hiring growth and 200k global orders per year.

    Our Clients Cut 700+ Hours of Admin Time in Asset Lifecycle

    Effortless device returns and redeployment, everything encrypted.

    We Save $67K Annually In Write-Offs Through Automated Retrievals

    We Save $67K Annually In Write-Offs Through Automated Retrievals

    With 97%+ retrieval success (vs. the industry's 70%), Firstbase helps you avoid costly write-offs.

    • Under 30-day turnaround with stakeholder communication
    • SOC Type II encrypted tracking prevents expensive penalties
    Stop Ghost Assets From Eating 30% of Your IT Budget

    Stop Ghost Assets From Eating 30% of Your IT Budget

    Get total visibility and control over your fleet with real-time tracking.

    • Automated serial number management with audit trails
    • Enhanced oversight through a dedicated asset management portal
    Turn Retired Hardware Into Quarterly Revenue Credits

    Turn Retired Hardware Into Quarterly Revenue Credits

    Firstbase's certified remarketing recovers value while staying compliant and sustainable.

    • Certificate of Destruction for audit-ready compliance documentation
    • Certified e-waste partnerships meet local environmental standards
    Preserve Capital With Hardware-as-a-Service Flexibility

    Preserve Capital With Hardware-as-a-Service Flexibility

    Optimize cash flow over 24-36 month terms. Choose HaaS, direct purchase, or ship your own equipment.

    • OEM-agnostic supply chain management and logistics
    • Integrated catalog creation and procurement workflows
    • Full supply chain management, including ergonomic furniture
    4.5/5from 30+ customers

    What our customers are saying

    Saved 2 FTE Costs + Cut Equipment Stock by 30%

    “We have managed to save the cost of at least two employees and reduced our IT equipment stock levels by 30%.”

    Ajit Matthew

    Principal and Functional Head - IT, The Math Company

    Ajit Matthew

    What You Can't Track, You Can't Trust

    Tickets scattered across multiple systems, creating data silos?

    Track incidents, service requests, and asset changes from one unified dashboard.

    Take a Self-Guided Tour

    Off-policy hardware purchases and shadow IT slipping through?

    Built-in device procurement with lifecycle tracking prevents unauthorized purchases.

    Check Asset Management

    After-hours support tickets sitting in the queue for hours?

    Get 30-second response time with 24/7 live-agent hardware and software support.

    Maximize IT Impact

    ITIL and SOC 2 audits exposing compliance gaps?

    Pre-configured ITIL workflows with real-time audit trails keep you compliant without overhead.

    View Compliance Tools

    Frequently Asked Questions

    Get started

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    Firstbase today

    Remote and hybrid work aren't going anywhere. It's our mission to make it easier to manage the assets your distributed team needs—from onboarding through offboarding and every repair, replacement, and upgrade in between.

    Fill out the form and a member from our team will reach out by phone!

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