ITSM & HAM Integration
    ServiceNowFirstbase

    Turn ServiceNow tickets into shipped hardware

    Connect ServiceNow ITSM with Firstbase to automate IT asset requests, device provisioning and global equipment retrieval — turning service desk tickets into shipped hardware.

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    ServiceNow + Firstbase

    Tickets trigger devices

    Approved ServiceNow requests trigger device selection, imaging and shipment in Firstbase automatically.

    Hardware Asset Management

    Firstbase asset records sync into ServiceNow CMDB so HAM stays accurate without manual entry.

    Global logistics included

    Firstbase ships pre-configured devices to 150+ countries while ServiceNow tracks request status.

    Audit-ready records

    Every action — order, deploy, return, wipe — is logged for SOC 2 and internal audit.

    What you can automate

    Self-service equipment requests

    Employees request laptops, peripherals or swaps in ServiceNow. Approved tickets become Firstbase orders automatically.

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    CMDB sync

    Firstbase device records flow into the ServiceNow CMDB so HAM data stays accurate.

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    Repair, replacement & offboarding

    Open a ticket and Firstbase ships replacements, retrieves devices and updates the record automatically.

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    Easy connection with ServiceNow

    1

    Easy connection

    Visit the Firstbase Integration Hub and connect your account using basic auth or OAuth credentials.

    2

    Sync your information

    Start the integration and we'll automatically sync your records into Firstbase.

    3

    Customize as needed

    Create package-mapping rules and tailor the workflow to your organization.

    ServiceNow — Firstbase integration FAQs

    What does the integration do?

    Approved ServiceNow requests trigger Firstbase device provisioning, shipping or retrieval, and asset records sync into the CMDB.

    How do I connect to ServiceNow?

    Provide your ServiceNow instance URL and API credentials. Firstbase handles the rest.

    Can I scope which request types trigger Firstbase?

    Yes. Map specific catalog items or request types to Firstbase workflows for granular control.

    How often does the integration sync?

    Tickets and CMDB updates sync in near real time as they're created or transitioned.

    Can I customize equipment packages by request type?

    Yes. Use package mapping to deliver different equipment based on ServiceNow request type, role or location.

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    See how ServiceNow and Firstbase work together to automate your device lifecycle.

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    Get started

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    Firstbase today

    Remote and hybrid work aren't going anywhere. It's our mission to make it easier to manage the assets your distributed team needs—from onboarding through offboarding and every repair, replacement, and upgrade in between.

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