Scaling IT Operations Playbook

"Before, everything was on a spreadsheet with somewhat accuracy. We didn't really have the ability to understand our fleet. Now that we have everything through Firstbase, we understand our inventory. We know what we have out there. It's in our span of control. We're on pace to actually use AI and other tools to get predictive."

"Before, I spent 80% of my time just managing equipment. Now, it's maybe 10%, and it's all through Firstbase. It went from fully hands-on to completely hands-off and automated."

"Firstbase understands how important procurement flexibility is for its customers. Having the option to either lease, purchase, or supply our own equipment made it easy for us to offload manual tasks to them, freeing up our time to focus on strategic initiatives."

"With a system like Firstbase, there's an audit trail when you transfer a laptop to another person or another office. We know where our PII and PCI is, both in the cloud and physically. You don't get that with a spreadsheet."

"I've streamlined processes with Firstbase. I can now set up efficient systems for retrieving old devices, including international logistics. Devices are now an afterthought through Firstbase's automation."

"We chose Firstbase as our equipment management solution because they've offered the best package of services to suit our needs in our effort to cover all NAM and EU locations and streamline the process by both making it more user-centric and adherent to our security requirements."

"Firstbase quickly swaps the broken piece of equipment and handles the fixing on the backend. Not a lot of vendors do that. They try to debug and investigate, but meanwhile, that employee is blocked until it is actually fixed."

"Firstbase helps us provide a great experience for new employees as we scale rapidly. Not only do they make provisioning equipment seamless, but they insulate us from supply chain issues. Their inventory reporting is particularly unique and powerful for us as a HIPAA-compliant healthcare company. Firstbase enables us to focus our time, our attention, and our team on our core business."

"We had no solutions available for our fully remote company, without hiring a dedicated employee to deal with shipping things out of their home. Firstbase provided a fantastic solution by managing and shipping equipment to all our fully remote team members. Firstbase has saved us hundreds of hours dealing with equipment ordering and returns. We've been able to focus on projects that mean more to the company, on both the HR and IT ends."