Gartner® Predicts that MDLS Will Be the Standard by 2028. Will You Be Ready?
The 2025 Gartner Market Guide shows why IT, Finance, and Security leaders can't afford to manage devices the old way. Get the report and see how lifecycle-first operations drive scale, compliance, and employee experience.
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Why this report matters
- Adoption of MDLS will double by 2028, rising from fewer than 35% today.
- Circularity (redeployment and repurposing) is now a key capability Gartner calls out.
- Vendors are unbundling and offering both CapEx and OpEx procurement flexibility.
- Modern approaches (DEX tools, automation) replace manual device management.

Gartner, Market Guide for Managed Device Life Cycle Services, By Autumn Stanish, Katja Ruud, 30 June 2025
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Firstbase.

Common gaps in device management
Teams often deal with delayed deliveries, poor retrieval rates, and limited visibility into assets. Manual follow-ups and disconnected systems create avoidable costs, risks, and operational drag.
Our key takeaway from the Gartner® report
In this Market Guide, Gartner® recommends taking advantage of modern services by selecting MDLS vendors that provide experiences and services through DEX tools and automated approaches, rather than just traditional manual processes. This helps ensure an improved DEX and reduces overhead.

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