ITSM Integration
    Jira Service ManagementFirstbase

    Turn Jira tickets into device workflows

    Connect Jira Service Management with Firstbase to turn IT service requests into device provisioning, shipping and retrieval workflows. Automate asset management directly from Jira tickets.

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    Jira Service Management + Firstbase

    Tickets trigger devices

    An approved JSM request triggers device selection, imaging and shipment in Firstbase — no swivel-chair work.

    End-to-end automation

    Provisioning, swaps, repairs and retrievals are all initiated and updated through Jira workflows.

    Global logistics included

    Firstbase ships pre-configured devices to 150+ countries while Jira tracks the request status.

    Audit-ready records

    Every action — order, deploy, return, wipe — is logged for SOC 2 and internal audit.

    What you can automate

    Self-service equipment requests

    Employees request laptops, peripherals or swaps in JSM. Approved tickets become Firstbase orders automatically.

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    Repair & replacement

    Open a JSM ticket and Firstbase ships a replacement, retrieves the broken device and updates inventory.

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    Offboarding workflow

    Closing a leaver ticket triggers retrieval, secure wipe and re-deployment, with status flowing back to Jira.

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    Easy connection with Jira Service Management

    1

    Easy connection

    Visit the Firstbase Integration Hub and connect your account using basic auth or OAuth credentials.

    2

    Sync your information

    Start the integration and we'll automatically sync your records into Firstbase.

    3

    Customize as needed

    Create package-mapping rules and tailor the workflow to your organization.

    Jira Service Management — Firstbase integration FAQs

    What does the integration do?

    Approved JSM requests automatically trigger device provisioning, shipping or retrieval in Firstbase, and updates flow back to the ticket.

    How do I connect to Jira Service Management?

    Provide your Jira API token and site URL. Firstbase manages the rest of the connection.

    Can I scope which request types trigger Firstbase?

    Yes. Map specific request types or queues to Firstbase workflows for granular control.

    How often does the integration run?

    Tickets sync in near real time as they're created, updated or transitioned.

    Can I customize equipment packages by request type?

    Yes. Use package mapping to deliver different equipment based on JSM request type, role or location.

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    See how Jira Service Management and Firstbase work together to automate your device lifecycle.

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    Get started

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    Firstbase today

    Remote and hybrid work aren't going anywhere. It's our mission to make it easier to manage the assets your distributed team needs—from onboarding through offboarding and every repair, replacement, and upgrade in between.

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